Finally an admission that ATW have “not met [our] customer service standards”.

We would like to thank the Minister for this long overdue acknowledgement of the poor services that people have had to endure.

Following this statement, we will be following the DWPs progress with keen interest on the immediate improvements outlined.

We look forward to the governments response to the Work & Pension Select Committee report which becomes public available tomorrow. We will be publishing the report as soon as it is available along with Stop Changes response.