Monthly Archives: May 2015

Please share! 



Important message from DeafAtW. Please share! 


Please read this if you have complained to the PHSO, or you know someone who has.

DeafATW has just been told that AtW are contacting people who have complained the the PHSO, and we thought it important we share this information with you quickly.  

When you complain to PHSO, they tell AtW what you are complaining about and ask for information about your case.

Some Deaf people have said that after the PHSO contacted AtW, AtW contacted them offering to resolve their complaint by paying money that is owed and saying sorry. 

If this happens to you, and you accept AtW’s offer to resolve your complaint,  AtW may tell the PHSO that they should stop their investigation.

AtW may want to stop the PHSO investigating your complaint, because the PHSO will make public thethings that AtW have done wrong, and will tell them what they need to do to put it right.

If the PHSO don’t finish investigating your complaint, AtW might not make changes to stop these problems happening to you, or other people, again. 

Of course, it is up to you what you want to do if AtW contact you, but DeafATW’s suggestion is:

1)  If AtW contact you offering to investigate and resolve your complaint, reply to AtW saying that you want PHSO to finish their investigation.

2)  If AtW offer to pay back money they owe you, then you can say “yes please, pay back money that is owed”, but that you consider the complaint unresolved until the PHSO have finished their investigation.

3)  Send AtW’s email and your reply to the PHSO.

If you have any questions, contact me through

Darren (DeafATW)

Cabinet Office advice around ‘Additionality’.

Please see below a response we received from Stu Edwards (DWP) regarding the issue of additionality. He has explained that this is only an interim measure that is currently being worked on.  We would like to thank Stu Edwards for his work on this.

Thank you for raising the issue around “additional costs” which you brought to me earlier this month.  I asked for some time to look into this and I said I would send you an update as soon as possible. 

In the short term Access to Work will roll over existing awards that come up for renewal where the scenario presented (ie a Deaf person being disadvantaged versus a hearing person, because a hearing person could also potentially sign and thus not need an equal and opposite interpreting intervention) has been refused under the “additional costs” principle. 

While we do this we will also identify cases who have been similarly affected and applied for reconsiderations to date, to determine whether this also applies in their cases.  This may take a couple more weeks. 

Finally while we do this, we will also look at the guidance and see how this principle could be better reflected to aide advisers in interpreting the policy intent.